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Next-gen digital & customer experience solutions for global & disruptive brands.

TELUS International is a customer experience innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands.

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Global coverage in 40+ languages

Over 32,000 team members deliver superior customer experience and digital solutions in more than 40 languages from some of the best outsourcing destinations.

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Featured article

First Call Resolution: Difficult to measure, dangerous to ignore

First Call Resolution (FCR) is a critically important call center metric, particularly because it’s so closely tied to
customer satisfaction. This article offers techniques for measuring FCR and concrete ways to improve it.
First Call Resolution: Difficult to measure, dangerous to ignore View article View all articles 

Customer quote

Your ‘never quit’ attitude, passion and loyalty to our customers are contagious and admirable.

Regional Sales Manager,
Fortune 500 tech company

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