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Article | Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?
Article

Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?

Learn when to use Net Promoter Score versus Customer Effort Score for the most accurate measurement of your customer service offering.

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Article

What airlines are doing to master digital transformation

Article | What airlines are doing to master digital transformation

Discover the new technology airlines like Air Canada, Ryanair and Lufthansa are embracing in order to get closer to the customer.

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Article

Why customer service is pivotal when handling data breaches

Article | Why customer service is pivotal when handling data breaches

Discover the critical link between cybersecurity, customer service and your brand.

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Article

Interactive Voice Response: Press 1 for customer service best practices

Article | Interactive Voice Response: Press 1 for customer service best practices

Modern IVR systems don't have to be fraught with frustrations. Optimize your IVR for a better customer experience.

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Article

Player support level one: The five basics of great gaming customer service

Article | Player support level one: The five basics of great gaming customer service

Great gaming customer service starts with a few fundamentals. Discover five best practices.

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Article

Mastering content moderation: How brands can win the war against toxic comments

Article | Mastering content moderation: How brands can win the war against toxic comments

Content moderation is now a key part of the customer experience. Learn how to protect your customers by keeping trolls at bay.

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Article

Empowering customer service agents to go above and beyond

Article | Empowering customer service agents to go above and beyond

Four proven best practices for delivering exceptional customer service from TELUS International.

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Article

Do no harm: Managing the customer service challenges of healthcare product recalls

Article | Do no harm: Managing the customer service challenges of healthcare product recalls

Recalls. You think they'll never happen, until they do. Discover customer service best practices for healthcare product recalls.

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Article

The Fourth Industrial Revolution and your evolving customer experience

Article | The Fourth Industrial Revolution and your evolving customer experience

Discover three key ways digital transformation stands to benefit your brand.

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Article

Cybersecurity: Identifying your weak points before they get hacked

Article | Cybersecurity: Identifying your weak points before they get hacked

Discover a three-pronged approach to cybersecurity that can help defend against cyber attacks and data breaches.

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Article

Universal agents: The pros and cons of having super agents on staff

Article | Universal agents: The pros and cons of having super agents on staff

Universal agents can improve First Contact Resolution and deliver memorable customer experiences, but are they worth the heavy investment?

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Infographic

Man vs. Bot: Does automation lead to better CX?

Infographic | Man vs. Bot: Does automation lead to better CX?

Learn how leading tech brands are utilizing AI-enhanced automation to improve both the customer and agent experience.

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Article

‘Artificial intelligence will solve everything,’ and other AI myths

Article | ‘Artificial intelligence will solve everything,’ and other AI myths

Separating fact from fiction. Discover what artificial intelligence can — and can't — do for businesses.

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TELUS International is a subsidiary of TELUS Communications, Canada's fastest-growing national telecommunications company, with $13 billion in annual revenue and 12.8 million subscriber connections.