Insights
Uncover new ideas to inspire your business.
Latest Insights
- Customer Experience
What trends are shaping customer experiences in 2024?
On this episode, we discuss customer experience trends — and how these trends are impacting CX leaders’ priorities in 2024.
- Digital Experience
Everything you need to know about Contact Center as a Service (CCaaS)
Unlock the potential of Contact Center as a Service (CCaaS) with our comprehensive guide. Explore benefits, trends, implementation details and more.
- AI Data
Five strategies to mitigate bias when implementing generative AI
Discover five critical strategies for mitigating bias when implementing generative AI into your organization.
- AI Data
Everest Group Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024
Discover why TELUS International has been named a Leader in Everest Group's Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024.
- Digital Experience
Voice tech, GenAI and the next big wave in technology
Voice technology and generative AI are likely to lead to a proliferation of better, more human voice assistants and improved customer outcomes. See why.
Be the first to know
Get curated content delivered right to your inbox. No more searching. No more scrolling.
Subscribe now