Issue 3 – Customers First magazine! Strategy and innovation in travel and hospitality

Posted May 25, 2017

The third issue of our Customers First magazine is now available! The latest edition is all about travel and hospitality, featuring insights from industry experts and top brands like JetBlue, Turo, Joie de Vivre, Lux* Resorts and Hotels and more.

Grab the PDF. Or read it online here.

Inside this issue, you’ll discover:

How JetBlue keeps its (customers) cool in a crisis – An interview with Laurie Meacham, customer commitment and social media manager at JetBlue, on turning challenging travel experiences into opportunities for customer delight.

The rise of white-glove customer service – The different ways travel and hospitality companies are turning loyal customers into proactive brand advocates, and the growing role of the contact center.

Why Las Vegas is a sure bet for outsourcing Some of the top reasons why the city’s popularity is soaring as a contact center destination.

The sharing economy and the future of travel and hospitality A look at the symbiotic nature of the disrupter and disrupted, and what it means for the customer.

Gaining a 360-degree view of the customer How top brands are using data to personalize the customer experience and the unexpected, but beneficial, results.

And much more!

For feedback or suggestions on topics you would like to see covered in future editions, please contact us on Twitter at @TELUSInt.

And don’t forget to check out Customers First issue 1 and issue 2 if you haven’t already!

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The financial implications of an engaged workforce are significant. According to Aon Hewitt studies, a 5% increase in employee engagement is linked to a 3% increase in revenue growth in the subsequent year.