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Free Download: Defining, Discussing & Calculating Attrition – with Everest Group

There’s no doubt about it. Attrition costs call center operators a lot of money. Working with the Everest Group, TELUS International offers a framework for discussing and defining contact center attrition.

In this white paper, you will discover:

  • How to establish a clear definition for capturing attrition rates
  • Recommendations for calculating attrition
  • Factors that impact attrition today
  • How to manage and reduce attrition for better customer experience

To see our unique approach to managing attrition, download our White Paper.