How smart buyers structure their contact center outsourcing partnerships – free whitepaper.

According to Everest Group, 50-60% of end-of-term Contact Center Outsourcing (CCO) contracts were not renewed in the last few years. The question is why? What’s separating the critical outsourcing relationships from the indispensable?


This study covers:

  • Six key factors impacting CCO relationship value
  • Benefits achieved through a more engaged model
  • Steps buyers and their service providers can take to foster an engaged relationship
  • The metrics of an engaged partnership; moving from operational to business outcomes

Get your free copy now!

From the paper

Engaged outsourcing relationships do not just happen – they are envisioned, intentionally nurtured, and diligently built. This study shows that while significant effort and planning goes into building such a relationship, the result is a more effective and value-driven service model.