How smart buyers structure their contact center outsourcing partnerships – free whitepaper.
According to Everest Group, 50-60% of end-of-term Contact Center Outsourcing (CCO) contracts were not renewed in the last few years. The question is why? What’s separating the critical outsourcing relationships from the indispensable?
This study covers:
- Six key factors impacting CCO relationship value
- Benefits achieved through a more engaged model
- Steps buyers and their service providers can take to foster an engaged relationship
- The metrics of an engaged partnership; moving from operational to business outcomes
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From the paper
Engaged outsourcing relationships do not just happen – they are envisioned, intentionally nurtured, and diligently built. This study shows that while significant effort and planning goes into building such a relationship, the result is a more effective and value-driven service model.