Outsourcing best practices – free e-book

Looking to outsource your customer support? The reality is outsourcing is not a “set it and forget it” type of exercise; it takes time, energy and resources to accomplish successfully. Learn to navigate the process channel-by-channel with this e-book.



  • Best practices for voice, email, chat, social media, self-service, SMS, video chat and more
  • What to consider prior to launching your outsourcing customer support channels
  • Industry expert advice on delighting your customers and enhancing your brand through outsourcing


Get your free copy now!

From the e-book

When assessing outsourcing partners, once you’ve determined a partner can meet your program’s technical needs, corporate culture becomes king. Finding the right fit is a blend of the right industry expertise and referenceable client experience, but it’s also about simple chemistry.