Tap into the customer service strengths of Gen Y with this free whitepaper.
Because of their social, connected nature, Generation Y (aka Millennials), are natural customer service leaders. But their work environments must adapt to them, and not the other way around. Learn what makes Gen Y tick in a customer service organization.
What you get:
- How to recognize and unleash Gen Y strengths in customer service – top 5 tips
- How to train, reward and communicate with Gen Y in the workplace
- How to reduce attrition by keeping your Gen Y talent
Get your free copy now!
From the paper
During new hire training, Millennials are looking around, listening to the instructor and deciding how long they’ll stay with you. It’s not surprising if a new hire walks out of the building during a training break. The connection wasn’t made for that individual, but if you get the culture right – then the sky’s the limit!