North America

Take advantage of our CX experts

Take advantage of our CX experts

With customer experience centers in Nevada (Las Vegas) and California (Folsom), we offer some of the best bilingual agents dedicated to superior customer service. Our Nevada site alone has over 1,000 seats and 100,000 sq. ft. of contact center space, making it an ideal location to expand your onshore support needs.

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Why onshore?

Our onshore center provides the perfect location for customer care, technical support, sales support, and back-office services. For many clients, our U.S. site provides the ideal location for pilot programs and proof of concept trials, as well as process testing and incubation prior to taking programs near or offshore. And for companies that have regulatory or other requirements, our Nevada site can meet onshore geographic and/or data sensitivity mandates.

Virtual Site Tour – TELUS International U.S.

 

Our facilities

Our Las Vegas site was once a large retail store which explains why it’s so open with high ceilings and lots of light. This creates an engaging environment for our team members. It also offers ample room for both client programs, as well creative, relaxing areas for team members to take a break from the operations floor.

We give where we live

Like all of our global locations, we believe in bringing our TELUS “we give where we live” philosophy to life. Each year, hundreds of our U.S. team members join together to “do good” in the communities where we live, work and serve. See our team members in action revitalizing a Las Vegas elementary school, instilling pride in teachers, parents and children alike.

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Quick fact

Our 100,000 sq ft. center is located in Las Vegas, Nevada, just 10 minutes from McCarran airport.

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outsourcing expert

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