IT outsourcing & digital transformation

Building next-gen digital experiences

Building next-gen digital experiences

Let us transform your business for an effortless customer experience. Leverage our global footprint to deploy the best IT talent, technology, time to market and cost optimization.

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Digital transformation & full lifecycle IT services

Driven by next-gen technologies, today’s disruptive brands are seeking differentiated customer experiences. The combination of TELUS International’s advanced CX offerings and Xavient Digital’s (acquired Feb. 2018) proven ability to lead all aspects of digital transformation, positions us as a valuable strategic partner to support the end-to-end CX value chain.

  • Digital Services: Bots, IoT, omnichannel, cloud, UX/UI, self-service, mobile, and transformation services from infrastructure to business to processes.
  • IT Lifecycle Solutions: Application development, testing and QA, enterprise services, infrastructure management, service desk and engineering services.
  • Business Process Advisory Services: Provides the consulting and operational expertise required for continuous improvement and business transformation.  

Learn more about our Digital Solutions at:
Xavient Digital – powered by TELUS International  

Learn more about our Conversational Bot solutions:
Selecting the right bot for your needs

Service desk

For any business, productivity losses are a big problem. Having an outsourced service desk arms your company with a 24/7, single point of contact (SPOC) focused on keeping your people productive. Using a tiered support structure also helps manage costs while ensuring your employees receive the support they require to minimize downtime and disruption. Building on our reputation as a customer service innovator, our service desk solutions are focused on delivering high-quality customer experiences backed by exceptional technical knowledge.

Infrastructure management

Improve the availability, performance, and costs associated with managing your IT assets. Our infrastructure management solutions provide readily available, end-to-end, redundant and robust systems and infrastructure to optimize your IT operations. Using globally accepted industry standards (ISO and ITIL) and the latest technology, our global support model helps you reduce your infrastructure management costs while addressing next generation technology requirements.

TELUS Cloud Contact Center

Take your contact center to a higher level with our feature-rich, cloud-based contact center technology solutions. Based on Cisco’s Hosted Collaboration platform (an end-to-end enterprise grade solution), our cloud contact center offers you the benefits of the latest contact center technology without any capital expenditure, maintenance or upgrade costs. Instead, a predictable per-seat monthly fee enables you to scale up or down as your business changes, while providing each agent with the exact features required.

Our technology partners

We respect market dynamics and the need to partner with best-in-class providers to deliver end-to-end solutions to our customers. Our IT partners include:

Avaya, Cisco, Google, Kaseya, Qlik, Verint, Workday

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            Did you know?

            Based on 156,000 annual Service Desk interactions for one large telecom client, we surpassed FCR goals, hitting 87%; exceeded CSAT targets, hitting 99%; and achieved a Quality Performance score of 95%.