Infrastructure management and support

Improve the availability, performance and costs of IT

Our infrastructure management and support services ensure that your servers and hardware deliver high performance levels while keeping your company data safe, secure and accessible to the right people. With TELUS International, you’re in good hands. Our parent, TELUS, is one of Canada’s top IT hosting providers, with over 20 years of experience managing infrastructure and IT services.

Our tiered service options cover end-to-end infrastructure management:

Tier 1 service options

See Service Desk

Tier 2 service options:

Server management: Database administration: Data storage and backup:
Incident handling Root cause analysis User account management Provision and decommission Proactive maintenance Backup and recovery Server migration & virtualization Server monitoring Migration & patch management Tools enablement (ITSM, Monitoring) Customized options based on client needs Database assurance Database maintenance Backup and recovery DB health check & monitoring Performance tuning DB platform & data migration Platform patching Database provisioning & setup Database security management Tools enablement (ITSM, Monitoring) Problem management Disaster recovery planning Incident handling Root cause analysis Storage & backup provision & commission, decommission, migration & maintenance Data backup and restore Backup system migration & patching Tools enablement (ITSM, Monitoring)

Tier 3 service options:

  • Infrastructure design and implementation
  • Cross platform migration
  • Capacity planning
  • Backup design and implementation
  • Archival and purging strategy
  • Cluster / high availability implementation
  • Replication design and setup
  • Disaster recovery design and implementation

 

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Did you know?

Our parent, TELUS, is one of Canada’s top IT hosting providers, with over 20 years of experience managing infrastructure and IT services.