Procurement: Supply chain transformation reduces costs and improves quality

Needing to centralize functions with a new outsourcing provider, the procurement team of a large communications provider turned to TELUS International.

The outsourcing scope covered thousands of transactions annually, including purchasing for more than 20,000 SKUs and inventory management for more than 800 SKUs across 300 stores.

With TELUS International’s expertise, the provider transformed processes to reduce labor and inventory costs and improve procurement quality and productivity.

“TELUS International’s robust onboarding process, which included documenting our processes, identifying gaps and forcing us to address issues before we outsourced the work, was critical to the success of this implementation.”

– Director Purchasing and Inventory Management

Case study: Supply chain transformation for a large communications provider

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In every interaction we have with TELUS International, they teach us something new about delivering great support. They teach us something new about our processes and capabilities, and how they can be improved.

Director, Enterprise Support
California-based tech giant